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Return to shopFAQs
Shopping Information
You can explore our latest collections through the menu categories or use the search bar to quickly find specific products at VASTRNOVA.
Yes! Simply click the heart icon on any product page to save it to your wishlist for easy access later.
All available sizes and colors shown on the product page are currently in stock. If a size is sold out, it will be marked as unavailable.
Absolutely. You can checkout as a guest or create a VASTRNOVA account for faster future shopping.
Payment Information
VASTRNOVA accepts secure payments through Razorpay, including:
UPI
Credit & Debit Cards
Netbanking
Popular digital wallets
EMI options (when available)
Yes. All transactions are processed through Razorpay’s encrypted and PCI-DSS compliant payment gateway, ensuring maximum security for your data.
Absolutely! Enter your valid coupon code at checkout using Razorpay’s payment interface to enjoy discounts.
If your payment fails, Razorpay will not deduct any amount. You can simply try again or choose another payment option. If the amount is debited due to network delay, it is automatically refunded by Razorpay within a few working days.
Order Returns
VASTRNOVA offers easy returns within 7 days of delivery. Items must be unused, unwashed, and in their original packaging with tags intact. Certain products may not be eligible for return due to hygiene or promotional conditions.
You can initiate a return request directly from your order page. Once approved, our pickup partner will collect the item from your address. You’ll be notified throughout the process.
Return shipping is usually paid by the customer, unless the item delivered is damaged, defective, or incorrect. In such cases, VASTRNOVA covers the pickup and return cost.
Yes! VASTRNOVA allows size and color exchanges for eligible items. If the product you want is out of stock, you can choose a different item or receive store credit/refund as per the policy.
Contact Us
You can reach us only via email at theservingcrew01@gmail.com. Our support team will get back to you as soon as possible.
Our official support email is theservingcrew01@gmail.com.
How long does it take to get a reply?
We usually respond within 24–48 hours.
Yes! For any inquiry—order status, returns, exchanges, product info—please email us at theservingcrew01@gmail.com.